Client Survey

(760) 743-2751

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Services
Animal Chiropractic
Physical Rehabilitation
New Clients
Specials
Contact
Pet Portal

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(760) 743-2751

Address

320 E. 2nd Ave
Escondido, CA 92025

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320 E. 2nd Ave
Escondido, CA 92025

Home
About
Services
Animal Chiropractic
Physical Rehabilitation
New Clients
Specials
Contact
Pet Portal

(760) 743-2751

Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and Veterinary Health Care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Thank you for your time and effort.

(Please Note: Your privacy is 100% assured.)

How Did You Choose our Hospital?

A friend or relative recommended the practice
YesNo

I drove by and saw your hospital sign
YesNo

I saw the practice in the Yellow Pages
YesNo

Found you through the Search Engines
YesNo

Other:

Your Telephone Experience:

My call was answered promptly
YesNo

It was easy to make an appointment
YesNo

I was referred to the hospital website to get necessary forms ahead of time
YesNo

I was placed on hold too long
YesNo

I was offered to be called back if needed
YesNo

I did not phone
YesNo

Your Impression of our Receptionist (Over the Phone):

Friendly and attentive
YesNo

Courteous
YesNo

Informative
YesNo

Your Impression of our Receptionist (In Person):

Stood and greeted me
YesNo

Aware of purpose of visit
YesNo

Seemed warm and cheerful
YesNo

Gave me undivided attention
YesNo

Seemed hospitable
YesNo

Answered all my questions
YesNo

Your Impression of our Reception Area:

Comfortable
YesNo

Neat & Clean
YesNo

Counter tops free from clutter
YesNo

Retail displays are well organized
YesNo

Odor-free
YesNo

Pet-friendly
YesNo

Your Impression of our Parking Lot/Grounds:

Clean
YesNo

I found a parking spot with ease
YesNo

Your Impression of our Hospital Website:

I visited the Pet Hospital Website
YesNo

I found the website to be helpful & resourceful
YesNo

I printed out any necessary forms ahead of time from the Hospital Website
YesNo

I registered to be a member and/or to receive free newsletters
YesNo

Your Impression of our Technician:

Greeted me with warmth
YesNo

Was gentle with my pet
YesNo

Seemed proficient and knowledgeable
YesNo

Gave me the information I needed
YesNo

Pet-friendly
YesNo

Your Impression of our Veterinarian:

Introduced himself/herself
YesNo

Washed his/her hands before examining my pet
YesNo

Listened to what I said & answered all my questions
YesNo

Gave clear advice about how to treat my pet
YesNo

Behaved professional in manner and appearance
YesNo

Answered all my questions
YesNo

Comforted me and my pet
YesNo

Made me feel valued
YesNo

Additional Questions:

Was your waiting time reasonable?
YesNo

Do you feel the fees were reasonable?
YesNo

Did you understand all our fees?
YesNo

If you marked "No" please explain

Will you recommended us to others?
Why or why not?

What suggestions do you have for improving the office, staff or procedures?

If you would like us to contact you, please fill out the necessary information.

Name:

Email:

Phone:

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OUR PHILOSOPHY

New Client Special - 20% OFF First Exam. *Rehabilitation services not included* Dedicated to providing veterinary care, compassion, knowledge, and service... with integrity.